KK46897
TYPE: Two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as your visa allows
WORKING HOURS: Full-time, 35 hours per week, includes shift work and weekends
SALARY: £30-33.4K depending on experience, plus good benefits
START: ASAP
LOCATION: West London
Passenger Services Agent Main Responsibilities:
• Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
• Carry out Passenger Service duties for both arrival and departure flight handling, including
• Check-In passengers ensuring security compliance and document checks are carried out accurately
• Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services, arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services
• Conduct and accompany S.V.P for VIP sales calls
• General Office housekeeping and tasks
Passenger Services Agent Ideal Candidate:
• Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
• Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
• Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels
• Close attention to detail as there is important documents and booking aspects involved
• Time management skills
• Maintain confidentiality
• Some understanding of Japanese culture and Japanese language would be advantageous
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