Are you a compassionate, resilient and adaptable person who loves talking to people?
Then, embark on a dynamic career with our vibrant and supportive Customer Experience Team! As a Customer Experience Associate, you’ll be at the heart of our fast-paced environment. At Citizen every task is a chance to shine on calls, emails, or webchat. You will be supporting customers with a wide range of queries – from repairs to tenancy enquiries and beyond.
Our comprehensive training ensures that you’re equipped with the skills to excel in your role; while experiencing a journey of continuous learning and advancement. Many of our Customer Experience Associates have already climbed the career ladder to exciting internal positions within Citizen.
You can enjoy the best of both worlds with hybrid working. Work seamlessly from home and experience the buzz of our impressive offices on the Birmingham Business Park.
Be part of our bustling and helpful team that thrives on positive vibes, forging strong relationships and delivering excellence.
Dive into the world of housing with us and discover the joy of making a difference every single day.
As a Customer Experience Associate, we need you to have:
* Previous customer service experience and a passion for helping people.
* Fantastic communication skills – both verbal and written.
* Ability to work to deadlines.
* Ability to navigate and operate multiple in-house systems.
* Positive can-do approach to achieve customer satisfaction
We would be really excited if you have:
* A background in social housing.
* Experience with CRM systems.
Our people are everything and we offer:
* Hybrid working – Work from home and the office!
* Free parking on site
* Opportunities for salary progression
* IT equipment – Laptop etc
* ‘Live work better’ scheme which actively encourages work-life balance
* Annual leave starts at 25 days per year, increasing with length of service
* Company Pension – Citizen match up to 10%
* If part of the pension scheme you are entitled to Life cover (three times your annual salary)
* EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
* Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
* Organisational Sick Pay (benefit increases with length of service)
* Recognition through our Employee Excellence Awards
* Representation opportunities on our Staff Consultative Forum
* Access to Citizen’s Wellbeing platform
* Employee Excellence Awards (winners receive extra days annual leave that year)
* Occupational Health
Here at Citizen, our purpose is to provide homes that are a foundation for life.
With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.
As part of our recruitment process, we carry out robust safeguarding checks.