Technical Customer Service Associate (French Speaker), Oxford
Client: [Client information not provided]
Location: Oxford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
f39d5b4ccd10
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
The Role
This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!
What You'll Do
1. Advise end users on best practices when using Veeva’s applications
2. Identify and resolve client issues associated with Veeva’s applications
3. Build strong and professional relationships with all users of Veeva’s applications
4. Provide recommendations/feedback on client service improvements and product development
5. Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
6. Maintain accurate records of all email/telephone/chat correspondence related to the role
Requirements
1. 1+ year relevant experience in a customer service role
2. Effective communication, organizational, and time management skills
3. Professional telephone manner
4. Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
5. Excellent verbal and written communication skills (French, English)
6. Ability to quickly understand client requirements and needs, and articulate potential solutions
Perks & Benefits
1. Allocations for continuous learning & development
2. Private Health Insurance
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [contact information].
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