We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesLocation: BrightonContract: Multi-Contract Facilities ManagementThe RoleWe are looking for an organised and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements.You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times.Key ResponsibilitiesHelpdesk & AdministrationAccurately log, monitor and close helpdesk tickets in line with SLAs and internal proceduresHandle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctlyIssue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM systemEscalate outstanding or high-risk issues appropriatelyCoordination & SupportLiaise with FM teams, site teams and subcontractors to schedule and progress worksRequest quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logsTrack variations, damage reports and associated costs using agreed schedules of ratesMaintain accurate trackers and reports to support contract deliveryReporting & ComplianceGenerate CAFM and management reports for clients and internal stakeholdersSupport the Contract Manager with KPI and monthly performance reportingPromote a positive safety culture and ensure Health & Safety procedures are followedAbout YouEssentialProven experience in an administrative or customer service roleStrong organisational skills with the ability to prioritise in a busy environmentConfident using Microsoft Office packagesHigh attention to detail and accuracyA proactive, “can-do” attitude with a strong sense of ownershipA team player who communicates effectively and professionallyDesirableExperience in a helpdesk or Facilities Management environmentFamiliarity with CAFM systems (Concept desirable but not essential)Ambition to develop skills and progress within the roleAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/2601/78140001/52786982/SU PPP.IMLCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!