Area Manager
DCK is one of the world’s leading fashion jewellery companies, working with many well‑known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!
We are currently recruiting for an Area Manager on a permanent, full‑time basis to cover the following locations: Bournemouth, Bristol, Camberley, Cardiff, Cheltenham, Crawley, Exeter, Plymouth, Southampton, Swansea.
This is a Monday‑Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.
Responsibilities
* To drive sales through consistently high visual merchandising & operational standards
* To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
* To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities
* To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high‑quality standards in the field
* Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance
* Manages escalated host concerns around quality & standards, resolving these within agreed parameters
* Proactively identifies TL performance improvement opportunities – providing coaching & escalating as required
* Holds responsibility for induction – ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required
* Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.
* Recognises & celebrates great performance
* Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary
* Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project
* Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback
* Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans
* Works under the direction of the Operations Manager to shape & deliver communication & training
Requirements
* Expert in field operations, achieving high standards in their current role.
* Supervisory experience
* Strong communication skills – confident with delivering training.
* Able to use own initiative to plan their time.
* Competent with technology
* Confident & positive with good interpersonal skills
* Proven work experience in retail
* Fashion trend aware
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