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About The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision of business as a force for good. Over 40 years later, we continue to pioneer cruelty-free beauty and are proud to be the original ethical beauty brand. Our mission is to empower people and enrich our planet, maintaining our activist roots through campaigns, vegetarian products, and bold initiatives. We are committed to making a positive economic, social, and environmental impact and are looking for individuals who are not afraid to challenge the status quo.
Your role in a nutshell
The Team Leader supports the store management in driving sales and profit by supervising and coaching customer consultants. In the absence of store management, you will demonstrate leadership by delivering exceptional customer experiences, ensuring adherence to company policies, and upholding The Body Shop's values and vision. This role is offered as a 6-month fixed-term contract.
More about the role
Customer Experience: You will work independently with minimal supervision, handle customer concerns effectively, and support store layout and inventory management. Coaching customer consultants to meet service standards and representing The Body Shop campaigns passionately are key responsibilities.
Delivery: You will analyze sales trends, use storytelling to enhance customer engagement, and manage multiple systems. Meeting sales targets, assisting in recruitment, and performing store opening and closing procedures are essential tasks.
Teamwork and People Management: Supporting change, training new staff, and attracting brand-reflective talent are vital. You should be flexible, responsible, and a positive role model.
What we look for
* Experience in customer service with a passion for beauty and retail
* Effective communication and operational skills
* Strong interpersonal skills to build rapport and provide solutions
* A positive attitude and willingness to develop
* Ability to multitask, manage time, and work flexible hours
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