Your role
What you'll be doing
What We Need
Corpay is currently looking to hire a Business Support Administrator on an initial 6 month contract with a view to going permanent, within our Allstar Cards division. This position falls under our Corporate Payments line of business and is based in our Swindon office. In this role you will be responsible for providing administrative support across multiple accounts within the organisation and act as first point of contact for query resolution. The ideal candidate will have excellent communication skills and the ability to multitask effectively. You will report into the Team Leader in UK Customer Services and regularly collaborate with other teams within the division.
How We Work
As a Business Support Administrator you will be expected to work from our Swindon office. Corpay will set you up for success by providing:
* Assigned workspace in the designated office
* Company-issued equipment
* Formal, hands-on training
Role Responsibilities
* Creating new accounts for customers and merchants to the correct parameters.
* Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy.
* Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected.
* Acting as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams.
* Handling incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes.
* Creating and amend price rules.
* Managing all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery.
* Processing, reconciling VISA payments and managing disputes.
* Identifying sites with zero turnover and investigate for further action.
* Adhering to company policies and procedures, including maintaining confidentiality of sensitive information.
* Carrying out periodic SOX Control audits of active sites.
Qualifications & Skills
* Previous experience within a customer service, operational or administration environment working within agreed service levels.
* Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others.
* You will have excellent customer services skills, a proactive 'can do' attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment.
* Good telephone and written/verbal communication skills.
* Competence in MS Office, especially Excel is preferred.
* Experience of using SalesForce would be desirable.
* Strong attention to detail and accuracy.
* Ability to handle confidential information with discretion and professionalism.
* Strong problem-solving skills and ability to work independently.
* Ability to work collaboratively and effectively in a team environment.
* Flexibility and adaptability to changing priorities and demands.
Benefits & Perks
* 4 X Life insurance
* Pension scheme - 5% employer contribution
* Private Healthcare
* 25 days Holiday (plus Holiday Buy/Sell)
* Access to LinkedIn learning
* Free rewards and discounts via Gratitudes
* Career Progression
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.