Guest Services Manager -Aloft Hotel & Residence Inn by Marriott Belfast Titanic Quarter
Be part of something new in Belfast.
We are looking for a passionate, energetic, and guest-focused GSM to join the opening team of our exciting dual-branded Marriott property in Titanic Quarter — bringing together the vibrant style of Aloft and the extended-stay comfort of Residence Inn by Marriott.
This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering exceptional guest experiences across two distinctive Marriott brands.
The Role
As Duty Manager, you will play a key leadership role in the day-to-day operation of both hotels, ensuring outstanding service standards, operational efficiency, and a memorable guest journey from arrival to departure.
You will support departmental teams across Front Office, Food & Beverage, and guest services while acting as a hands-on operational leader during shifts.
Key Responsibilities
* Lead daily hotel operations across both properties during assigned shifts
* Deliver exceptional guest service and resolve guest concerns professionally and efficiently
* Support and motivate operational teams to achieve brand and service standards
* Ensure compliance with Marriott policies, health & safety, and operational procedures
* Assist with team training, coaching, and performance support
* Monitor guest feedback and drive continuous improvement
* Work closely with Heads of Department to ensure smooth hotel operations
* Manage shift handovers, incident reporting, and operational communication
* Support achievement of financial and operational targets
About You
We are looking for someone who:
* Has previous supervisory or management experience within hospitality or hotels
* Has strong leadership and communication skills
* Is highly organised and able to work under pressure
* Has a passion for guest experience and team development
* Is flexible to work shifts, including evenings and weekends
* Marriott experience is advantageous but not essential
What We Offer
* Opportunity to join a newly opened Marriott dual-branded hotel
* Career development within JMK Group
* Competitive salary
* Employee discounts across Marriott properties worldwide
* Supportive and dynamic team environment
* Training and development opportunities