Receptionist – Bupa Dental Care Wantage
Hours: Tuesday and Friday 8:30am-5:15pm and 1 Saturday a month 8:30am-2:30pm (17 hours a week).
Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients—welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.
What You’ll Be Doing
* Greet patients warmly in person and over the phone, answering queries and creating a relaxed, welcoming environment.
* Manage diary and appointments—booking, cancelling, and rescheduling to keep the practice running efficiently.
* Support patients with confidence—explaining procedures and treatment options, handling payment transactions, and helping patients understand their choices (private vs NHS services).
* Maintain accurate and up‑to‑date patient records, manage confidential information, and keep the reception area professional.
* Handle concerns and complaints professionally, aiming for positive outcomes.
* Assist clinicians with smooth handovers, supporting the patient journey from reception to treatment, and helping the Practice Manager keep everything running smoothly.
What We’re Looking For
* Previous experience in a customer‑focused role.
* Strong communication skills, face‑to‑face and over the phone.
* Confidence with IT systems to manage bookings and records.
* A proactive, flexible approach—ready to provide support wherever needed.
* Professionalism, empathy, and a genuine passion for delivering excellent service.
* Confidence in promoting and upselling Bupa Dental Care products and services, including plan options, finance and insurance claims.
Benefits Of Working With Us
* Competitive pay with opportunities to increase through training and development.
* Healthcare & wellbeing support—remote GP access, physiotherapy, mental health services via MyHealthcare, and an annual £350 allowance for Bupa products. Additional support includes the Employee Assistance Programme, Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
* Financial & lifestyle benefits—retail discounts and tools, reduced rates at gyms and digital fitness providers across the UK, and access to Wagestream for pay‑before‑payday.
* Career pathways and progression—ongoing training and support to grow within Bupa Dental Care.
* Additional health perks—Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
* … and much more—just ask!
Why join us?
At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every day. We’ll provide the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you’re organised, approachable, and love helping people, this could be the perfect role for you.
Bupa encourages all of our people to “Be you at Bupa”; we champion diversity and understand the importance of our people representing the communities and customers we serve. We are committed to providing reasonable adjustments to any applicant who may benefit from accommodations throughout the recruitment process and we are a Level 2 Disability Confident Employer.
Equal Opportunities: Bupa Dental Care is an equal opportunities employer.
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