Job Description
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate.
This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
The role will initially involve:
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model)
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively.
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement.
* Assisting services to complete maturity assessments and track transformation progress.
We are looking for someone who is comfortable analysing data and insight, liaising with service leads and senior leaders across the EA and Defra, and translating complex findings into clear recommendations. The role best suits someone who is adaptable, curious, and motivated to make a difference in how the EA measures and improves the services it delivers.
If you lack substantial experience in service performance measurement but are strong in analysis, insight, business change or transformation, please do consider applying for this role.
The team
You will join a small team in the Strategy, Transformation and Assurance Directorate, building a consistent, evidence-based approach to understanding and improving services. The team is developing the Environment Agency's Service Model, describing services, outcomes and capabilities. This role will provide data, insight and guidance to measure performance, track maturity and inform improvement. The team sets metrics, supports assessments, produces dashboards, aligns service roadmaps, shares tools and frameworks, and advises on transformation and investment.
Experience/skills Required
We are seeking candidates with the following set of skills and experience:
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst.
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel).
* Ability to work collaboratively across organisational boundaries and build constructive relationships.
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences.
* Self-motivation and adaptability, comfortable working independently as well as part of a team.
* Experience of producing guidance, toolkits or frameworks to support colleagues.
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation.
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.-
Competence 1
Data and Information Management
Description
Tell us about a time when you took the lead in analysing and presenting complex data to support a service or organisational decision. How did you decide what data and metrics to use, ensure accuracy and reliability, and present your findings in a way that influenced others to act?
Competence 2
Customer and Partner Relations
Description
Tell us about a time when you worked with customers or partners to produce analysis or insight. How did you make sure their needs were understood, and how did your work make a difference to the service or outcome?
Competence 3
Achieves Results
Description
Tell us about a time when you had to deliver analysis or insight under significant time pressure. How did you prioritise your work, maintain quality, and ensure your outputs were delivered on time and made a difference?
**If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit for more information.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.**