Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the job
The Senior Account Manager will work alongside the Regional Account Director to ensure solutions are developed and delivered on time and against operational and financial business targets. This individual also needs to be a strong leader who can focus on the vision and strategies of the account while managing the tactical components of running the daily business. Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans. The perfect candidate will have either senior agency experience and production management experience with a proven track record for delivering client solutions and nurturing relationships.
As Senior Account Manager You Will Be Responsible For
* Delivering operational excellence
* Delivering effective growth strategies and managing the opportunities for these Clients
* Managing and developing key client relationships
* Managing and owning the project cycle and leading the pitch
* Achieve and excel growth targets
You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships and ways of working with new clients. You will be co-ordinating and liaising with the global team and operations team to deliver your objectives.
You will be a confident ‘self-starter’ with excellent communication, relationship building and organisational skills. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. Strong Client facing and presentation skills are essential as is a strategic brain and the ability to question the norm and look outside the box.
* This role can be based any where in Europe on a blended working model.
* Please submit your CV/Resume in English.
Key Responsibilities
* Media and discipline neutral, the Senior Account Manager proactively finds opportunity by looking for the best way of maximising delivery for the brand and driving this opportunity with our Clients.
* Working with Regional Account Director and strategic sourcing to deliver the best solutions. The Senior Account Manager will have the ability to influence client thinking to produce outstanding results.
* Our ideal candidate will also have an intuitive understanding of agency operations and be able to direct strategy leading the team through day2day activities.
* Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally.
* Deliver excellent service to client with a professional 'can do' attitude at all times.
* Develop and maintain excellent relationships with key contacts.
* Providing technical input and advice on projects as required to achieve high quality standards
Knowledge, Skills + Experience
* Strong Client Service experience and has built credible customer relationships at senior level.
* Sound financial reporting and forecasting experience.
* Good understanding of Marketing Services concepts
* Naturally builds and maintains rapport with the client.
* Is comfortable analysing and interpreting financial data and produces accurate reports.
* Works collaboratively with others in pursuit of team goals.
* Identifies opportunities for continuous improvement.
* Takes a logical and systematic approach to work.
* Takes a flexible approach to work and encourages others to do so.
* Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members.
* Ability to understand current/changing business strategy and participate in delivering it.
* Can identify business issues and develop risk mitigation strategies.
* Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
* Exceptional communication, problem solving and cross-group collaboration skills.
* Strong presentation skills, ability to present convincingly to a senior audience.
* Excellent analysis and critical thinking skills.
We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.