As a Trade Parts Apprentice, you will be responsible for managing the inventory and sales of automotive parts and accessories. Tasked with assisting customers in identifying and ordering the correct parts, processing orders and handling returns efficiently.
* Deliver professional and courteous customer service at all times.
* Process parts orders efficiently, considering customer needs, timelines, and costs.
* Handle payments securely and maintain financial integrity.
* Keep customers informed about order status and delivery updates.
* Ensure timely dispatch and delivery of parts as required.
* Maintain accurate records for parts, stock, and product information.
* Control stock effectively, updating locations and records immediately.
* Monitor and manage sales debtors to maintain financial control.
* Participate in stock checks (perpetual and annual) and maintain department cleanliness and security.
* Provide administrative and customer support, including answering calls and processing trade orders.
Requirements
Minimum Qualifications:
* Aged 16 or over
* GCSE (or equivalent) grade A*-C or 9-4 in Maths and English
* Good IT literacy and the ability to use laptops/tablets to be able to obtain technical information and guidance
* A desire to learn about our customers, our products, and our new technologies
* Physically fit to be able to accept and handle stock deliveries
Desirable Qualifications:
* Basic Vehicle or Systems Maintenance knowledge
Benefits
Porsche Retail Group (PRG) are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
* A flexible working pattern on a rota bais, no weekend working: Monday - Friday, 7.00am - 4.30pm or 7.30am - 5pm or 8am - 5.30pm. NOTE - At least 20% of the working hours will be allocated to off-the-job training. (Under 18s will work an amended shift pattern and no more than 40 hrs per week, the salary will be paid pro-rata)
* Option of a VW Group Vehicle at a preferential leasing rate (if 18 years or over)
* 33 days holiday per year, with extra for long service
* Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
* Life Assurance
* DC Pension Scheme
* Employee Assistance Program - support and advice on issues impacting your wellbeing
* Dedicated mental health champions
Training
Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
* The programme typically lasts 12-14 months dependant and you'll achieve a nationally recognised qualification
* Block training is complemented by a combination of regular coaching visits from an experienced coache as well as Virtual Classroom sessions and E-Learning modules
* You will attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
Location
Porsche Retail Group Trade Parts Department supports the whole of Porsche Retail Group. Our dedicated Parts Department at Kew, (TW8 9QR), offers an excellent place to work with easy access from the M4, good public transport links (20 minute walk from Brentford Train Station), and on-site parking available. The area is a well-established trade and service location, providing the benefits of a London-based role without the congestion of the city centre, plus local shops and amenities close by.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.