Location: Hams Hall
Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00
Reporting to the Operations Manager, you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
* Leading, managing, and motivating the team to achieve and exceed SLAs
* Distributing work orders and managing employee workloads
* Planning daily business activities and implementing processes
* Being the first point of contact for process and technical faults, forwarding reports to the relevant departments
* Identifying issues, initiating corrective actions, and monitoring success
* Ensuring SLA compliance
* Working with SAP system
* Participating in resource planning (staff and infrastructure)
* Creating and evaluating reports
* Maintaining quality and service level standards
Your Profile
* Experience working with computerized systems
* Experience in a temperature-controlled environment is advantageous
* Reliable, well-organized, and good at time management
* Excellent written and verbal communication skills
* Strong numerical and record-keeping skills
* Ability to take ownership of issues and resolve them professionally from start to finish
We Offer
* 25 days annual leave plus 8 bank holidays, with options to purchase up to 5 additional days
* Pension scheme
* Life insurance policy covering 4x salary
* Employee Assistance Programme providing confidential support, information, and advice
* Employee Discount Scheme through Benefit Hub
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