Job Title: Lead Customer Solutions Design Specialist
Req ID: 59650
Job Function: Architecture Solution and Design
Posting Start Date: 11/06/2026
Posting End Date: 21/06/2026
Division: UK Business
Job Location: GBR Belfast - Riverside Tower, GBR Bristol - Assembly, GBR Glasgow - Alexndr Bain Hse, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey
Advertised Salary: Competitive + Market Leading Benefits
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
About The Role
The Lead Technical Design Authority (LTDA) is the Senior Technical Leadership role aligned to major accounts. This may be one or more existing accounts running complex BT services and/or a business development account pre‑sales. The key purpose of the role is to enhance the customer experience and ultimately drive profitable growth. The LTDA is the customer’s Trusted Advisor on all things technology and design and as such becomes an integral part of the customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.
What You’ll Be Doing
- Be part of the Client Partner’s leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT.
- Maintain a 3+ year solution roadmap co‑created with the customer’s key decision makers and stakeholders. The roadmap draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan.
- Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality.
- Provide leadership to the operational teams in moments of major customer jeopardy.
- Ensure technical risks and issues that could impact the service are owned by the appropriate persons.
- Create, own and execute regular governance forums – at least quarterly – with the Client Partner and Technical & Service Design to evidence continuous progress against personal goals and account goals.
Essential Skills / Experience
- Proven experience in network design, ideally with enterprise or public sector clients
- CCNA, CCNP, CCIE or equivalent
- Experience working in LAN/Campus, WAN and/or Cisco Wireless environments
Desirable Skills / Experience
- Traditional Cisco WAN
- Traditional Cisco LAN
- Cisco Wireless
- Catalyst Centre
- Palo Alto & Fortinet firewalls
- Cisco ISE
- Infoblox for DDI
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
- 10% on target annual bonus
- 25 days Holiday
- Access to an online private GP 24/7 for you and your immediate family
- Market‑leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
