Join Cheltenham Borough Council as a Housing Support Officer and help make a real difference in the lives of local residents. Location: Municipal Offices, Promenade, Cheltenham GL50 9SA Salary: £25,992 - 27,269 per annum Job Type: Permanent, Part Time Working Hours: 14.48 per week (Thursday & Friday) Closing date: Monday 20th October 2025 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council dedicated to making Cheltenham a great place to live and work. By supporting thriving communities and businesses while preserving the town's unique character, we create opportunities for growth and innovation. As an employer, we are committed to fairness, respect, and creating a stimulating environment where our people can thrive. With benefits like flexible working arrangements, generous holiday allowances, a strong pension scheme, and comprehensive learning and development opportunities, we empower our team to reach their full potential. Together, we're building a vibrant future for Cheltenham and its people. Housing Support Officer - The Role: We're looking for a dedicated Housing Support Officer to join our team, providing person-centred support to residents living in CBC-managed properties. You'll play a vital role in helping individuals sustain their tenancies, maintain their wellbeing, and feel connected to their community. The role of the Housing Support Officer is to provide a person-centred approach to support older and vulnerable residents living within CBH properties, enabling them to maintain their tenancies, their independence and their health and wellbeing. This will be delivered through regular contact, support and referrals to relevant internal colleagues and external agencies. The Housing Support Officer is responsible for managing the day to day running of the Independent Living Schemes in line with health and safety legislation, policies, procedures and safeguarding, signposting to appropriate professionals. Housing Support Officer - Key Responsibilities: - Build trusted relationships through regular wellbeing checks and support planning - Coordinate referrals to internal teams and external agencies, ensuring residents receive the right help at the right time - Manage the day-to-day running of Independent Living Schemes, ensuring compliance with health and safety, safeguarding, and organisational standards - Support residents with practical tasks such as accessing housing applications, attending viewings, reporting repairs, etc - Promote social inclusion through coffee mornings, community events, partnership working, etc - Maintain accurate records and documentation, ensuring all resident interactions, support needs, and scheme updates are logged appropriately Housing Support Officer - You: - Access to transport to travel in between schemes when needed - A clear understanding of and commitment to customer care, equal opportunities, confidentiality and professional boundaries - Knowledge of experience of Health and Safety legislation with regards to procedures and working practices - Understanding of safeguarding vulnerable adults and children - Knowledge of other statutory services including social services, mental health services, NHS services for older people, fire service and other support agencies - Excellent communication skills both written and verbal Housing Support Officer - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS). - A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days. - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours. - A comprehensive programme of learning and development. - Two days paid time off for volunteering. - Enhanced maternity and paternity schemes. - An employee counselling service. - Free eye tests (for some posts) and contribution towards the cost of glasses. - A cycle to work scheme. - Low-cost town centre parking for some jobs, depending on work location. - A commitment to employee wellbeing. Closing date: Monday 20th October 2025 To submit your application for this exciting Housing Support Officer opportunity, please click on Apply' now!