Overview
Receptionist position at Bespoke Hotels. Responsible for maximizing room revenues in line with the Company’s standards and providing efficient, courteous service to ensure total guest satisfaction. The ideal candidate will have outstanding communication and organisational skills, with at least one year of experience in a similar role.
Responsibilities
* Be familiar with the day’s business, including arrivals, departures, and special requests.
* Greet guests and handle check-ins and check-outs promptly according to Company Standards.
* Understand and respond to guests’ requirements during check-in and check-out.
* Carry out cash, charge, float and till procedures in accordance with company policy.
* Demonstrate working knowledge of hotel services and facilities and assist guests effectively.
* Attend daily team meetings to keep the team up to date.
* Maximise sales through up-selling, using incentives and promotions.
* Handle customer enquiries and booking requests promptly, courteously and efficiently.
* Resolve customer complaints promptly and professionally.
* Operate the telephone system professionally in line with operating and Company Standards.
Requirements
* Experience in a hotel or customer-facing role.
* Excellent customer service skills, ability to follow standards, and good organisational skills.
* Ability to make decisions in a fast-paced environment and to enjoy it.
* Strong communication skills with guests and colleagues.
* Proficiency with phone and computer systems.
About Bespoke
Bespoke Hotels was founded in 2000 and now manages over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We are the UK’s Largest Independent Hotel Group, with a diverse portfolio including golfing hotels, spa resorts, and chic city properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with extensive management agreements, consultancy services, and sales & marketing support across our properties.
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitality
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Bespoke Hotels is an equal opportunity employer and values diversity in its workforce.
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