Retail Deputy Manager
Retail Deputy Manager – 18 hour contract. New store opening June 2026.
As a Deputy Manager you support the Store Manager to lead the team and deliver an exceptional customer experience. You’ll drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager’s absence. You’ll be a role model for the team – motivating, coaching, and ensuring every shift runs smoothly.
Responsibilities
* Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
* Take ownership of key operational areas such as stock management, merchandising, and compliance.
* Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
* Coach and develop team members, providing feedback and support to help them grow.
* Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
* Support recruitment, onboarding, and training of new team members.
* Monitor store performance and contribute ideas to improve sales and efficiency.
* Ensure health & safety, cash handling, and loss prevention procedures are followed.
* Foster a positive, inclusive, and high‑performing team culture.
Qualifications & Skills
* Experience in a supervisory or team leadership role within retail or customer service.
* Strong communication and interpersonal skills.
* Confident in leading a team and making decisions.
* Organised and able to manage multiple priorities.
* Customer‑focused with a passion for delivering great service.
* Flexible and reliable, with a hands‑on approach.
* Experience in a high‑volume or value retail environment.
* Familiarity with retail systems and reporting tools.
* Experience supporting recruitment, training, or performance management.
Benefits
* 25% colleague discount with exclusive double discount days.
* Access to MyWorks: exclusive online discounts across retailers, holidays, tech and more.
* Family friendly leave: enhanced maternity, paternity and adoption pay.
* 33 days holiday, including bank holidays, increasing with long service.
* Can‑Do Academy: instant access to training and development.
* Stream: early access to 50% of wages as you earn them.
* Share Scheme: share ownership of The Works.
* 24/7 support from Retail Trust Charity.
* Healthcare cash plan.
* Long service awards, pension, life assurance, cycle to work scheme, optional charity giving.
Diversity & Inclusion
The Works is proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We welcome discussions around flexible working and offer reasonable adjustments for interview and work arrangements.
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