Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
SoulCycle is seeking an Assistant Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with strong organizational abilities, a customer focus and will be able to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, and is responsible for and the success and health of the studio’s daily operations.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
Qualifications
ROLES AND RESPONSIBILITIES:
INTERPERSONAL SAVVY
1. Foster the SoulCycle Community and Culture in your studio
2. Set the weather in your studio so your studio team loves to come to work
3. Build and foster relationships in your studio, with your instructors and local community
4. Proactively identify and address conflicts within your studio
5. Acknowledge your studio team’s wins and show gratitude
6. Be open to, embrace and manage change within your studio and your studio team
CUSTOMER FOCUS
7. Provide in the moment support to your team to ensure that all rider requests are addressed
8. Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
9. Confidently manage conflict in high pressure situations
10. Develop meaningful relationships and connections with your studio’s riders
PROCESS MANAGEMENT
11. Be an expert on studio specific and company-wide operational procedures and policies
12. Seamlessly transition yourself, team, and studio to new ways of working and processes
13. Develop and maintain schedules to ensure that all operating processes are completed
14. Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
ORGANIZING AND PLANNING
15. Set priorities to ensure all deadlines are met
16. Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
17. Be future oriented with a strong ability to plan for projects
18. Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
19. Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
20. Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
21. Develop a holistic retail sales plan that encompasses your studio’s retail goals
22. Work alongside the retail team to identify opportunities to grow your studio’s retail business
Additional Information