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Job Reference:
a11e69866881
Job Views:
7
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
* Permanent
Showroom Manager
Location: Arden Press House, Pixmore Ave, Letchworth Garden City SG6 1LJ
Hours: Full Time, 35 hours per week, permanent
Salary: £25,586.50 per annum
Description: The Showroom Manager is responsible for delivering exceptional operational and commercial standards for the store and home visit service (where applicable). This involves leading customer and team activities, coaching and inspiring individuals to perform their best.
Responsibilities:
* Achieve KPIs such as Average Order Value, Customer Conversion rate, and Order Volume per team member.
* Control cash and payment systems according to company policies.
* Provide performance reports to the Area Manager.
* Train store staff in sales techniques, including Up Selling and Cross Selling.
* Monitor competitor activity and local market conditions to inform strategies.
* Maintain store visual standards to represent a premium brand.
People and Communication:
* Provide coaching and support to sales staff and liaise with the Area Manager.
* Organize training and induction programs for new staff.
* Recruit high-quality staff who represent the brand well.
* Manage staff performance through regular appraisals and feedback.
* Engage in personal development and company training opportunities.
* Ensure health, safety, and wellbeing of staff and customers.
Personal Attributes:
* Passion for customer service and the company's mission.
* Natural coaching style with strong relationship-building skills.
* Ability to identify sales opportunities and communicate effectively.
* Flexibility to work during weekends and weekdays.
Benefits include contributory pension, death-in-service cover, holiday entitlement, bonuses, health plans, discounts, and onsite parking. All customer-facing roles require a satisfactory DBS check.
About HSL: HSL is a Yorkshire-based family business with 55 stores across the UK, specializing in handcrafted furniture that enhances wellbeing and quality of life. We foster an inclusive culture where every colleague is valued and encouraged to grow.
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