Gateline Customer Service Assistant Location: Glasgow Queen Street (must live within 45 minutes travel) Salary: £26,731 per year 3% commission Contract: Permanent | Full-time (35 hours per week) ⏰ Shifts: Various, including weekends Looking for a role where you can thrive, grow, and make a real impact? Join one of the UK's leading rail organisations as a Station Gateline Assistant and become the friendly face that keeps journeys running smoothly. This is more than a job-it's an opportunity to connect with people, deliver exceptional service, and build a rewarding career in a supportive, inclusive environment. What You'll Do Provide customer assistance and information, including wheelchair support. Issue tickets and check travel documents accurately. Ensure safe operation of the gateline and respond to hazards promptly. Manage queues and keep passenger flow smooth and efficient. Maintain cleanliness and safety around the gateline area. What We're Looking For A warm, engaging personality with a passion for helping others. Strong communication skills and confidence in handling challenges. A team player who can also work independently. No experience? No problem! Full training provided. Why Join Us? Because we invest in you with benefits that support your career and lifestyle: Final Salary Pension Scheme for long-term security. Free & discounted rail travel for you and your family. Generous holiday allowance. Enhanced family leave policies. Life insurance cover (4x annual salary). Exclusive discounts on shopping, fitness, and healthcare. Diversity & Inclusion We're proud to be a Top Employer committed to creating a workplace where everyone feels valued and empowered. We welcome applications from women, men, young people, LGBT individuals, people with disabilities, and ethnically diverse communities. Ready to start your journey? Apply today and make every journey matter! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.