Job Description
As a Property Portfolio Manager, you will be part of our Collections, Recoveries and Customer Support team. You will manage a portfolio of accounts as well as assisting our development funding team, completing account reviews and site visits to ensure full knowledge of the customer, their situation, and the security to identify the right course of action mitigating risk and financial loss. You will play a key role in proactively managing loan lifecycles, addressing enquiries, and identifying further opportunities for both the company and our customers.
As a Property Portfolio Manager, we are looking for someone to:
* Identify and effectively manage customers requiring additional support, ensuring the most appropriate and tailored assistance is provided
* Proactively undertake security reviews to identify potential issues and to serve as an early warning system and ensure the relevant action is employed where appropriate
* Work with third parties to ensure accounts under receivership and/or litigation are managed appropriately
* Proactively identify and report on loans nearing expiry where payments are falling due, engaging with borrowers to discuss exit strategies and collaborating with relevant teams as necessary
* Supported the development team in managing loans throughout their entire lifecycle, funding, further advances, loan exits, including customer engagement for assisted sales
* Meeting new, existing customers, and assessing lending opportunities within a manageable radius of Cheadle HQ
* Proactively undertake site visits to better understand our security position, as well as assisting the development funding team in assessing the quality of work, programme, compliance etc
* Assist with the management and updating of monthly portfolio data, driving the completion of all necessary actions to support effective portfolio meetings
Qualifications
Essential
* Experience of working in a Collections and Recoveries environment
* Experience of Property and/or the Development Funding sector, to include technical aspects of development
* Experience with Relationship Management
* Ability to demonstrate end to end case management
* Able to problem solve and make decisions balancing customer and commercial considerations
* Able to have difficult conversations and objection handle
* Able to take a flexible approach; providing creative solutions and adapt to change
* An excellent understanding of what a good customer outcome looks like
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.