Overview
The Administrative Assistant will provide effective administrative service to aid the efficient running of the Older Adult Mental Teams based at the Quarella Road Bridgend. As well as administrative tasks the post holder will collect and input statistical information on client activity in line with both local and national requirements as determined by the Welsh Government.
The Administrative Assistant will be expected to portray a positive image and be able to liaise in a professional manner with clients, colleagues and visitors to the Service.
Responsibilities
* Organise own daily work processes
* Monitor and review data capture systems, ensuring that quality and accuracy of data capture and reporting is consistently high
* Undertake and assist in regular data accuracy checks and data cleansing
* Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public
* Deal effectively with all other correspondence and queries relating to the Service
* Ensure all patient/client correspondence and investigations are filed into casenotes within required timescales and prior to outpatient attendance
* Maintain an accurate Medical Records filing system, ensuring casenotes are tracked appropriately
* Process incoming referrals, liaising with core team members and Admin Team Leader regarding incoming referrals and allocation
* Assist in supporting the Team Meeting as and when required
* Ensure client appointment booking systems are well managed and maintained
* Carry out health and safety responsibilities in accordance with Directorate and Health Board policies and procedures
Qualifications and Experience
Education/Qualifications
* 3 GCSEs or equivalent
* NVQIII Business Administration or willingness to work towards
* RSAII Typing or equivalent relevant experience
* ECDL or equivalent experience
Desirable
* Medical terminology
Experience
* Previous all round office experience
* Experience of using databases
* Experience of establishing new systems of work
Desirable
* Has previously worked in the NHS or similar environment
Skills
* Good interpersonal skills
* Ability to work in a challenging environment
* Good communication and listening skills
Desirable
* Welsh language speaking/listening skills at Level 3 or above
Knowledge
* Ability to transfer IT skills to new applications
Desirable
* Knowledge of Myrddin, WCCIS & FACE IT systems
Personal Attributes
* Non judgemental
* Sensitive to the issues faced by clients with Mental Health problems
* Flexible in approach to work and duties to meet the needs of the service
About Us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We Live By Our Core Values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Details
* Job locations – Mental Health Building, 71 Quarella Road, Bridgend, CF31 1YE
* Band – Band 3
* Salary – £25,313 to £26,999 per annum pro rata
* Contract – Permanent
* Working pattern – Part-time
* Reference number – 110-AC288-1025
Other Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. See UK Visas and Immigration guidance for details. For overseas applicants, see the guidance on criminal records checks for overseas applicants.
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