CONCIERGE PROFILE Seeking 2 x Full Time and 2 x Part time Concierge position LERI is an exclusive womens private members club based in Knightsbridge, London. The Concierge at LERI serves as the central point of coordination for the member experience, overseeing appointments, hospitality, personal arrangements, and the day-to-day order of the house. This role requires exceptional attention to detail, sound judgement, and a composed presence at all times. The Concierge is entrusted with maintaining both the atmosphere and operational integrity of LERI, ensuring that standards are upheld discreetly and without interruption. Key Responsibilities [including but not limited to] Member Experience & Personal Arrangements Confident at front of house, warm and professional manner and etiquette Utmost Discretion and sensitivity when managing UHNW clientele. Act as the principal point of contact for members, managing enquiries and requests with discretion and professionalism Coordinate personal arrangements including chauffeur bookings, florals, birthday and occasion gifts, and bespoke requests Confident professionalism and warmth when dealing with clients with prompt resolution of all their queries. Maintain awareness of member preferences, service history, and important dates to ensure continuity and thoughtful service Appointments & Scheduling Manage bookings across Suites Arrange aesthetic treatments and therapeutic appointments in alignment with member preferences Coordinate LERI Introduction visits, ensuring privacy, flow, and discretion Hospitality & In-House Service Prepare and serve beverages and light refreshments Oversee presentation and replenishment of hospitality areas throughout the day Ensure spaces are tidy and presentable to standards Ensure retail transactions are carried out smoothly Liaise with service and operations teams to ensure consistency and refinement of services Events & Private Engagements Support the planning and delivery of private events, member gatherings, and curated brand experiences Coordinate guest lists, hospitality flow, and timing to ensure seamless execution Maintain discretion and minimise disruption to regular member activity House Oversight & Operations Accept and manage morning deliveries, ensuring vendor access is controlled and deliveries are checked promptly Oversee vendor supplies, stock levels, and storage, reordering items as required Monitor the condition of the space, noting any damage, wear, or maintenance needs and reporting promptly Ensure all supplies and amenities remain fully stocked and presented to standard Access, Security & Vigilance Remain attentive to member and guest movement throughout the space Ensure that only members, invited guests, and authorised personnel are present on site Maintain vigilance regarding unknown individuals and follow established protocols where required Standards & Presentation Maintain a polished personal appearance and professional demeanour at all times Uphold the tone, discretion, and order of the house throughout each shift Working Pattern Willingness to work weekends and UK bank holidays, in line with rota and shift patterns Flexibility is essential to support member needs, events, and operational flow Candidate Profile Required Experience Experience within UHNW concierge services, private members clubs, luxury hospitality, or comparable environments Demonstrated ability to manage high-expectation clientele with calm authority Experience overseeing hospitality, events, and operational details Key Attributes Exceptional attention to detail Strong situational awareness and sound judgement Composed, professional presence Organised, proactive, and solution-focused Compensation From from £28,000 per annum 28 days Annual leave (inclusive of bank holidays) Discretionary Performance-related bonuses Staff Privileges & Benefits Access to selected facilities, classes, and services during off-duty hours, subject to availability Complimentary Aesthetic treatments Additional privileges introduced over time, reflecting role, tenure, and performance