Customer Services Assistant (Admin)
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Beacon works in a systems thinking way. This means we design how we work to deliver maximum value (as defined by people we serve), we seek to remove waste and bureaucracy, and we use method and measures to study how the work works. The customer service team are the first point of contact for lettings, tenancy management and general enquirers for our residents. This could be by phone, email, webchat, letter or in person.
Helping the residents, applicants and other customers who contact us, resolving as many queries at the first point of contact as possible, signing posting as appropriate or arranging for the right colleague to contact them.
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