Job Description
Support Coach - Hostels (Supported Housing)
Supported Housing | Squared Homes
Contract: Permanent
Salary: £24,000 - £26,000 FTE per annum (depending on experience)
Hours: 22 hours per week.
Location: Luton (supported accommodation setting)
Shifts: Includes some weekend working
Flexibility: We work hard to offer flexible working patterns that benefit both our teams and our customers
About Squared
Squared is a not-for-profit housing association that has supported communities across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel valued, supported and able to make a real difference.
Supported Housing is a vital part of our service delivery. Through a person-centred, coaching-led approach, we support customers living in temporary and shared accommodation to build confidence, develop independence and move forward positively within their communities.
Our Benefits
33 days annual leave (inc bank holiday allowance) which increases up to extra 5 days each year of service
6 months probation period
Options to buy or sell up to 5 days leave
Free health cashplan cover (once passed probation)
Canada Life WeCare EAP
Pension (Squared contribute 1.33% of employee contribution to a max of 8%)
Life Assurance
Personal Accident cover
Benefits portal offering shopping discounts
Flexible working approach
Free parking at Bramingham office
About The Service
This role sits within our commissioned supported accommodation provision supporting people referred by Luton Borough Council who require tailored, specialist support.
Working in a small, dedicated team, you'll help deliver intensive, trauma-informed and psychologically informed support, enabling customers to feel safe, empowered and supported as they work towards independence.
About The Role
As a Support Coach, you will be the primary source of day-to-day support for customers within the service. Working closely with other Support Coaches, the Team Leader and Services Manager, you'll deliver flexible, responsive and psychologically informed support that adapts to changing needs.
You'll play a key role in creating a safe, structured and supportive environment, providing consistent boundaries, practical guidance and honest support while empowering customers to develop life skills, confidence and resilience.
What You'll Be Doing
Delivering day-to-day running of the supported accommodation and direct support to customers
Providing person-centred, non-judgemental, trauma-informed coaching tailored to individual needs
Managing your own caseload, including weekly support sessions and professional meetings
Completing assessments, support plans and risk management plans for new customers
Supporting customers with benefits, personal contributions, arrears management and payment plans
Supporting customers to develop independent living skills and plan successful move-on into the community
Carrying out room checks and ensuring accommodation remains safe and secure
Completing health & safety checks, fire drills and reporting repair issues
Maintaining accurate daily records and updating internal systems
Working collaboratively with internal teams and external professionals, including social workers, solicitors, translators, police and education providers
Providing specialist support around immigration matters, settled status and age assessments
Ensuring safeguarding, child protection and all relevant policies and procedures are followed
Promoting Squared services within the wider community
Providing cover for colleagues when required
About You
You'll be a compassionate, resilient and motivated individual with the ability to empower vulnerable young people while also setting clear and consistent boundaries.
You'll Bring
Empathy and a genuine passion for supporting young people and vulnerable individuals
The ability to coach, mentor and motivate, while appropriately challenging negative behaviour
A calm, organised and proactive approach, even in pressured situations
Excellent communication and relationship-building skills
Confidence working collaboratively within a small, specialist team
Resilience, emotional intelligence and a positive outlook
Commitment to delivering high-quality, respectful and empowering support
Experience of working within supported housing, social care or community services is highly beneficial, but most important is the right values, attitude and willingness to go the extra mile.
Why Work With Us?
At Squared, you'll be part of a supportive, values-driven organisation where your work truly matters. We offer:
A meaningful role with real impact
A supportive team environment
Opportunities to develop specialist skills in trauma-informed and psychologically informed practice
Flexible working patterns where possible
A chance to help young people build safer, more independent futures
If you're passionate about empowering people, enjoy working collaboratively and want a role where no two days are the same, we'd love to hear from you.
Deadline for applications is 24th March 2026