Salary: £35,000 - 45,000 per year Requirements: Proven experience in a 2nd or 3rd line IT support role Strong knowledge of Windows Desktop, Microsoft 365, and Active Directory Hands-on experience supporting Windows Server environments Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, switches) Experience working with Azure / cloud-based technologies, including Entra ID and Intune Confident troubleshooting skills with the ability to work independently on complex issues Strong communication skills, comfortable engaging with both technical and non-technical users Experience working with ticketing systems and managing competing priorities Responsibilities: Act as a senior escalation point for 2nd and 3rd line support issues, ensuring timely and effective resolution Troubleshoot complex desktop, application, and infrastructure-related issues across Windows 10/11 environments Administer and support Active Directory and Entra ID (Azure AD), including GPOs, permissions, and access controls Provide advanced support for Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive Maintain and troubleshoot Windows Server environments (2016/2019/2022), including patching, file services, and user access Support and diagnose issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP Work with Azure-based services, including Intune, Virtual Machines, and identity management Liaise with third-party vendors and managed service providers where required Contribute to IT projects such as system upgrades, migrations, and security improvements Identify recurring issues and assist with problem management and service optimisation Provide guidance and technical support to junior engineers when needed Ensure tickets are logged, updated, and resolved in line with agreed SLAs Produce and maintain technical documentation and support knowledge articles Technologies: Active Directory Azure Cloud Support Microsoft 365 Network Security SharePoint TCP/IP Windows Office 365 DevOps More: We are an established organisation with a strong presence in our market, looking to recruit a 2nd / 3rd Line IT Engineer. This role will suit an experienced support professional who enjoys technical problem-solving and wants to contribute to the stability and improvement of core IT systems. As a key technical resource within our IT team, you will work closely with both internal stakeholders and external suppliers to support business-critical systems. last updated 5 week of 2026