Overview
We are looking for the right individual to step into a pivotal leadership role at the heart of our thriving rural practice serving 6,100 patients. We’re seeking an exceptional Practice Business Manager who can inspire a dedicated team, drive operational excellence, and steer the practice confidently into the future. If you bring sharp business acumen, strong financial oversight, and a strategic mindset that turns challenges into opportunities, this is your chance to make a meaningful impact in a close knit community.
The Practice Business Manager provides strategic and operational leadership to ensure the delivery of high-quality, safe, effective, and financially sustainable primary care services. The role holds overall accountability for strategic planning, financial management, workforce leadership, organisational governance, and service performance.
Key responsibilities include overseeing business strategy and development, managing NHS targets and initiatives, ensuring financial stability and income optimisation, and leading all human resource functions. The role ensures efficient organisational management of premises, contracts, procurement, and risk, while maintaining high standards of patient services and regulatory compliance.
The Practice Business Manager is responsible for information management, digital systems, and information governance, ensuring data security and legal compliance. They lead on health and safety, equality and diversity, quality improvement, and service development, promoting a positive culture of continuous learning and accountability. Effective communication, confidentiality, and professional development are fundamental to the role, supporting both staff performance and patient experience.
About us
Carnon Downs Surgery sits at the heart of its community just outside Truro, offering the kind of warm, personal care that rural Cornwall is known for. Surrounded by rolling countryside, the practice blends a friendly village atmosphere with a forward thinking approach to modern healthcare. Patients value its approachable team, strong continuity of care, and commitment to wellbeing, while the practice itself is recognised for its innovative mindset and deep roots in the local area. It’s a place where community spirit and high quality primary care genuinely go hand in hand.
Job responsibilities
Strategic Management and Planning
* Monitor current affairs to identify threats and opportunities.
* Contribute to strategic planning and future development.
* Evaluate team performance and manage change.
* Maintain effective internal and external communication.
* Prepare and update the practice development plan.
* Assess accommodation needs and manage expansion.
* Participate in local commissioning activities.
Targets & NHS Initiatives
* Manage QOF and enhanced services to optimise income.
* Oversee Care Quality Commission registration.
* Monitor incentive schemes and financial targets.
Financial Management
* Manage budgets and maximise income.
* Ensure equitable resource allocation through ICB negotiation.
* Report on financial implications of contracts and legislation.
* Handle accounts, year‑end figures, and liaise with accountants.
* Monitor cash flow, forecasts, and bank reconciliations.
* Manage PAYE, pensions, and financial records.
Human Resources
* Oversee recruitment, retention, and personnel management.
* Ensure legal employment and appropriate staffing levels.
* Manage staff induction, training, and appraisals.
* Support staff development and resolve disputes.
* Maintain HR documentation and comply with employment law.
Organisational Management
* Organise meetings and maintain protocols.
* Ensure premises maintenance, safety, and security.
* Manage procurement and insurance.
* Maintain disaster recovery and equipment maintenance plans.
* Evaluate accommodation needs.
Patient Services
* Strategically manage patient services in line with guidelines.
* Ensure NHS contract compliance and monitor patient turnover.
* Oversee prescribing, appointments, and rotas.
* Monitor access and demand targets.
* Manage complaints and liaise with patient groups.
Information Management and Technology
* Plan and evaluate IT systems and training.
* Maintain data security, backups, and disaster recovery.
* Liaise with ICB on IT funding and systems.
* Oversee website and intranet updates.
Information Governance
* Manage staff IT access and data protection compliance.
* Ensure secure data sharing and FOI compliance.
* Maintain ICO registration.
Health & Safety
* Promote and manage health, safety, and infection control.
* Ensure compliance with statutory guidelines.
* Conduct risk assessments and maintain cleanliness.
* Undertake and manage training and audits.
Equality and Diversity
* Promote equality and respect for all individuals.
* Ensure non‑judgmental, inclusive behaviour.
Personal/Professional Development
* Participate in performance reviews and training.
* Take responsibility for personal development and mentoring.
Communication
* Communicate effectively with team, patients, and carers.
* Adapt communication methods to individual needs.
Quality
* Maintain and improve quality and risk management.
* Reflect on performance and contribute to team effectiveness.
* Participate in audits and significant event reviews.
Contribution to Service Implementation
* Apply and discuss policies and standards.
* Participate in audits and service development.
Confidentiality
Maintainstrict confidentiality regarding patient, staff, and practice information inaccordance with policies and data protection laws.
Person Specification
* * Minimum 3 years experience in a senior role managing people and processes.
* * Demonstrable experience of managing finance and budgets including associated IT packages.
* * Demonstrable communication and leadership skills.
* *Experience of working in a medical practice or similar.
* *Knowledge of primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Flexible working,Home or remote working,Compressed hours
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