FULL TIME - 37hrs
Mon-Fri with some weekend work
Hours between: 09:00 - 17:00 flexible to the service needs
This is an excellent opportunity for someone with experience in support clients who have experienced homelessness or with those in the care service. Or for someone who has proven work experience in a managerial role.
The successful candidate will align with our company values and be able to lead a team to deliver exceptional support with a focus on contract KPI's.
Wokingham Staying Close provides an enhanced support package for young people leaving care in semi-independent accommodation.
Our aim is to work with young people to develop the knowledge and skills they need to manage their own home, ensure their own safety and achieve their goals so they can take the next step into move on accommodation.
If you love helping others and enjoy supporting young people achieve their goals and become more independent is appealing to you, then this is the role for you!
JOB PURPOSE
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
1. To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
2. To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
3. To be responsible for attendance management, performance management, quality assurance and any other staff related queries
4. To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
5. To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
6. To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
7. To support your team where needed with their workload, and support a small caseload of clients
8. To be involved in the recruitment of staff for your team
9. To ensure an effective and timely response to all safeguarding issues taking appropriate action
10. To collate data and generate reports where needed
11. To support clients and staff in trauma informed and psychologically informed ways
12. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
13. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
14. To provide basic first aid assistance until help arrives (full training is provided)
15. To work confidently and efficiently when lone working
16. To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
17. To maintain confidentiality
18. To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
19. This role has line management responsibilities
20. This role has financial authorisation responsibilities
21. This role has on call responsibilities
ROLE REQUIREMENTS
22. This role has line management responsibilities
23. This role has financial authorisation responsibilities
24. This role has on call responsibilities
ESSENTIAL CRITERIA
25. Experience of working in a residential or institutional or similar sector
26. Excellent communication skills, both verbal and written
27. Clear verbal and written English
28. Strong keyboard skills for data inputting
29. Strong working knowledge of Microsoft Outlook, Excel, and Word
30. Confident and assertive manner
31. Strong team working
32. Ability to respond calmly to crisis
33. Deal promptly with and effectively react to challenging situations
34. Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
35. Experience of working in a leadership role
36. Understanding of the complex support needs of people experiencing homelessness or those with complex needs
37. Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
38. Understanding of risk assessment and person-centred, outcomes-based delivery