Job Description
When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for on-premises or cloud-related technical initiatives.
This is a hybrid working role, with a requirement to be in our client's office in the Southampton region 2-3 times per week.
What you'll do:
1. Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on-premises infrastructure
2. Serve as the internal on-site escalation point for support issues and programmes
3. Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
4. Add value through insight-driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.
5. Assist or lead in the cloud pre-staging of infrastructure, including virtu...