Claims and Credit Advisor Role Summary An exciting new Claims and Credit Advisor opportunity at DX! All about you You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers. About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, itll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: Ensuring service charges are correct and satisfies its Customer requirements. Delivers Great Customer service Every time. Key responsibilities: Communicate with Customers and Colleagues at all levels, appropriately and professionally. Undertake and support Customer Services and Account Managers Manage and control through auditable process compensation claims and refunds to Customers in line with policy and procedures. Build environment of continuous improvement, learning and development feeding back to colleagues within your location service improvements and new Customer requirements. Achievement of Customer service standards, policies and procedures Analysis of data. Investigate fully any issues reported by Customers in relation to charges Liaise with various parts of Network to ensure standards are upheld and follow the Operational rulings in place. Liaise directly with Account Managers to help and resolve Customer issues within an adequate timescale. Can work within a team but also on an individual basis. Knowledge, Skills and Experience: Good understanding and knowledge surrounding the Customer experience. Strong communications skills both written and oral with good networking skills with the ability to create solid relationships internally and externally. Commercial and organisational awareness how the company actually delivers its products to the customer The ability to identify opportunities and recommend improvements, find solutions and resolve issues. Person Specification: Passionate about delivery Great service to our Customers every time. A role model telephone manner with a confident approach to talking to Customers and colleagues A general passion to please and seek resolutions with the ability to influence and push back in a polite and professional manner. Ability to remain focused and decisive when working to specific targets in a pressurised environment Accurate, speedy computer/phone input skills Be a good Team Player Benefits: Competitive Rates of Pay Holidays: 20 days increasing with length of service bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!