Tenancy Sustainment Officer – Rough Sleeping Team
Join Somerset Council to apply for the Tenancy Sustainment Officer – Rough Sleeping Team role.
We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. Your day-to-day work will involve:
* Supporting complex need individuals in accommodation and providing the intensive support required to maintain the accommodation to prevent a return to rough sleeping.
* Take responsibility for a varied caseload of up to 15 clients.
* Working collaboratively with partner agencies, voluntary sector organisations as well as our own housing options team to achieve the best outcomes for our customers to support them to live independently.
What kind of experience or qualifications do I need?
* Understanding of homelessness and rough sleeping issues.
* Knowledge of housing legislation and policies.
* Experience working with vulnerable populations, particularly those experiencing homelessness.
* Proven track record in developing and implementing support plans.
* Training in conflict resolution and de‑escalation techniques.
Benefits and employee support
* We promote a healthy work‑life balance and offer flexible working arrangements wherever possible, including working from home.
* Generous annual leave allowance, with the opportunity to purchase additional leave.
* Staff discounts in gyms.
* Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
* Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
* A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
* My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
Overview of the role
* Standard working hours are 37 per week. Frequent unsocial working hours include early morning outreach and spotlight counts.
* 28 days annual leave, excluding bank holidays.
* The primary work location is County Hall in Taunton with travel across the West of Somerset area.
* One year fixed-term position.
* Salary: £28,598 – £32,061 per annum.
Required clearance: This role requires enhanced DBS clearance via the online disclosure procedure.
Senior‑level and employment details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industry: Government Administration
When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.
For an informal chat about the role, you can contact the hiring manager, Stacey Tizzard, on 01823 785593 or stacey.tizzard@somerset.gov.uk.
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