Key Account Manager – Global Accounts
As a new Key Account Manager for Global Accounts, you will join the Global Account Management team, playing a central role in driving local deployment, adoption, and growth of global enterprise accounts within the UK.
Key Responsibilities
* Ownership & Strategy: Take ownership of your global enterprise accounts within the UK region. Design and drive local account strategies while acting as a strategic counterpart to the Global Account Manager at the client’s HQ, ensuring local execution aligns with global objectives.
* Strategic Stakeholder Engagement: Build and nurture trust‑based relationships with key local decision‑makers across HR, Procurement, and Business Units. Lead local platform adoption and account penetration.
* Deployment & Pilot Leadership: Lead successful local integration of global framework agreements. Orchestrate pilot programs and initial projects from the ground up to ensure a seamless rollout and immediate value realization.
* Cross‑Functional Orchestration: Act as the central hub for your accounts by working closely with internal stakeholders, collaborating seamlessly with Marketing, Finance, Customer Success & Onboarding, and the Delivery Team to ensure a holistic, top‑tier client experience and align all efforts toward account growth.
* Global Synergy & Best Practice Sharing: Work hand‑in‑hand with an international network of Key Account Managers managing your accounts across different markets. Actively share best practices, align on overarching strategies, and ensure a cohesive, unified approach beyond a local scope.
* Proactive Expansion & Farming: Run targeted local prospection. Map out new departments and teams, uncovering and converting new growth opportunities within existing accounts.
* Consultative Needs Assessment: Dive deep into the specific pains and needs of local stakeholders using the MEDDIC framework. Translate insights into tailored solutions while maintaining impeccable, data‑driven CRM hygiene.
* Value Demonstration & ROI: Lead local Business Reviews and deliver compelling, ROI‑focused presentations to C‑level executives. Highlight local successes and coordinate with the GAM to showcase a holistic, multinational value.
* Operational Excellence & Partnerships: Serve as the primary point of contact for local Managed Service Providers and vendor networks. Resolve operational roadblocks, monitor delivery performance, and ensure a flawless customer experience.
* AI‑Driven Sales Enablement: Leverage cutting‑edge AI tools in daily workflows to maximize efficiency and strategic output. Collaborate with internal AI Champions and utilize established AI sales enablement solutions to enhance account planning, outreach, and data analysis.
About You
* Experienced professional with a university degree or comparable education and 5+ years in a B2B commercial role, e.g., Account Executive or Account Manager.
* Ideally thrived in recruitment (staffing, IT personnel services), SaaS, or IT & services.
* Balance of a hunter mindset with a relationship‑driven, client‑centric approach.
* Curious, thoughtful, and passionate about understanding client needs in depth.
* Enjoy hunting new opportunities within existing accounts, fostering long‑term partnerships, and driving sustainable revenue growth.
* Fluent communicator and sharp negotiator in English, engaging and influencing diverse stakeholders.
* Strong networking skills to deepen relationships within existing client organisations and identify organic expansion opportunities.
* Rapidly grasp client needs and objectives, crafting and proposing optimal solutions aligned with a consultative, partnership‑oriented sales cycle.
* High degree of autonomy and self‑motivation, driving initiatives quickly with an entrepreneurial mindset, strong sales planning, and superb organisation.
Benefits
* Onboarding: First week learning about culture, products, and services with onboardees at our office in Paris.
* Remote Work: Hybrid remote policy – 3 days office, 2 days home‑office.
* Annual Leave: 30 days per year.
* Sabbatical: 1 month paid after 3 years of service.
* Stock Options: Entitled to stock options.
* Private Health Insurance: Rewarded for healthy living by Bupa.
* Cycle to Work Scheme: Save on bike and equipment.
* Season Ticket Loan: Save on public transport.
* Pension: Company contributes 5% through Aviva.
* Dog Friendly Office: Located in London.
* Free Books: Company orders books you request without approval processes.
We are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
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