Overview
Edinburgh (Hybrid) In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
Job Description
Location: Edinburgh (Hybrid)
In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
We give you a world of potential
We are seeking a highly motivated Assistant Client Manager to support the Client Manager in delivering proactive account support, maintaining strong client relationships, and contributing to the effective management and growth of our client portfolio.
We combine our smart technology with even smarter people to give our clients the certainty of accurate shareholder records, whenever they need them. If you work with us, we make share registration simple. Share registration is where our company began, and with over 35 years of experience and many clients in the UK, we’re never short of a good idea.
The role you will love
The Assistant Client Manager supports the Client Manager in the day-to-day management of client accounts, ensuring effective coordination and communication to support the delivery of high-quality services to clients.
The role includes assisting with the preparation and coordination of client meetings, managing documentation, responding to client enquiries, and supporting the ongoing development of strong client relationships. The position also involves facilitating communication and supporting clients in understanding relevant processes and the range of services provided.
Key Responsibilities
* Support the Client Manager in the day-to-day management of client accounts, ensuring efficient coordination of internal and external activities.
* Assist in the preparation and coordination of client meetings, including scheduling, preparing materials, and following up on action points.
* Manage and maintain client documentation, ensuring records are accurate, complete, and up to date.
* Handle client enquiries and coordinate with internal teams to ensure timely and accurate responses.
* Support the preparation of client reports, presentations, and communications.
* Keep client data updated in internal systems, ensuring accuracy and quality of information.
* Collaborate with internal teams to ensure the proper delivery of services and adherence to deadlines.
* Contribute to maintaining strong client relationships through consistent communication and high service standards.
* Support the Client Manager by attending shareholder meetings with them.
What you will bring to the role
Bring your strong organizational skills, attention to detail, and passion for supporting client relationships.
Step into an Assistant Client Manager role where your expertise helps ensure smooth account management, supports effective communication between clients and the Client Manager, and contributes to delivering high-quality service and client satisfaction.
Other Key Skills You Will Bring To The Role
* Bachelor’s or Master’s degree level qualification or significant work experience.
* Experience supporting client management within a commercial organisation, ideally with exposure to international or multi-location teams.
* Proven ability to assist in the management of client accounts, supporting retention, service delivery, and the development of strong client relationships.
* Experience working effectively with senior colleagues and teams across multiple locations and time zones, ensuring smooth communication and coordination.
* Strong communication skills, including drafting client correspondence, preparing meeting materials, and supporting presentations.
* Ability to facilitate clear and timely communication between clients, the Client Manager, and internal teams to ensure alignment and effective follow-up.
Rewards designed for you
* Flexible work to help you find the best balance between work and lifestyle.
* Health and wellbeing rewards that can be tailored to support you and your family.
* Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
* Extra rewards ranging from recognition awards, and team get togethers, to helping you invest in your future.
* And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
A company to be proud of
We\'re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We\'re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
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