Overview
Intercity Technology is seeking a highly experienced Dynamics 365 Administrator to drive digital transformation initiatives. The role requires a deep understanding of the Dynamics 365 CRM platform (Sales, Customer Service, Project Operations) to manage, configure, and maintain the system to meet business needs and support organisational goals.
Responsibilities
* Manage the day-to-day administration of the Dynamics 365 environment: including user account management, security roles, and permissions.
* Configure and customise Dynamics 365 to meet business needs, including creating and modifying entities, forms, workflows, and reports.
* Monitor system performance and troubleshoot issues to ensure optimal functionality and user experience.
* Oversee data integrity and quality within Dynamics 365: including data imports, exports, and regular data audits.
* Provide support to end-users: troubleshooting issues, answering questions, and conducting training sessions to ensure effective use of the system.
* Manage and implement system updates and new releases with minimal disruption to business operations.
* Collaborate with IT and other departments to integrate Dynamics 365 with other business systems and applications.
* Create and maintain comprehensive documentation for system configurations, processes, and procedures.
* Ensure compliance with organisational policies and industry standards, including data privacy and security regulations.
* Stay updated with the latest features and best practices for Dynamics 365 and apply them to improve functionality and user experience.
Key Skills and Experience
Essential
* 3+ years of experience in administration and development in Dynamics 365 CRM Modules – Sales, Customer Service, Project Operations.
* Proficiency in Dynamics 365 administration, including user management, security roles, and system configuration. Knowledge of Power Platform tools (Power Apps, Power Automate, Power BI).
* Significant experience in data management including imports, exports, and regular data audits.
* Knowledge and experience with data management practices and Database administration and Data Management Lifecycle.
Desired
* Ideally a bachelor’s or master’s degree in information systems, Information Technology, Computer Science, Engineering or equivalent.
* Microsoft Certifications in the Dynamics area (e.g., MB230, MB280, MB910).
* Sales and Services Co-Pilot experience.
Competencies and Skills
* Strong business acumen with a technical background.
* Excellent written and verbal communication skills with a strong customer focus.
* Highly motivated for learning, development, and self-improvement.
* Strong interpersonal skills with the ability to engage and build relationships with business and IT leaders, project team members, and users.
* Excellent multi-tasking skills and adaptability to changing environments.
* Excellent analytical and problem-solving skills to identify issues and develop effective solutions.
* Experience in Agile project management.
What We Offer
* 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day per full calendar year of employment up to a maximum of five days.
* Annual pay reviews.
* Holiday buy scheme.
* All-company bonus scheme.
* Death in service cover.
* Employee assistance programme.
* Company pension.
* Active social calendar.
* A strong focus on developing our people.
About Intercity Technology
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services. We’re a technology solutions partner that values people, passion, expertise, and dedication to deliver extraordinary results for businesses.
Equal Opportunities
We select candidates with the right skills, experience, and values to join us. We’re committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks to ensure compliance with ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to handling personal information securely and in accordance with our privacy policy.
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