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Salesforce Functional Consultant (AI/ Agentforce), Slough
Client:
Location:
Slough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Location: Hybrid, (London) – 1–2 days onsite
Client: Media
* Lead the rollout of Agentforce for Service and Einstein AI features (Next Best Action, case summarisation, knowledge article generation, reply recommendations).
* Collaborate with internal Salesforce, Contact Centre, and Operations teams to identify and prioritise AI use cases.
* Hands-on configuration of Service Cloud, Flows, Omni-Channel, Case Management, and Knowledge.
* Shape prompt strategies, behaviour guardrails, and drive AI-enabled service improvements.
* Deliver demos/playbacks to showcase outcomes to stakeholders.
* Must have proven experience with Salesforce Service Cloud and Salesforce AI implementations (Agentforce / Einstein).
* Certifications (Admin, Advanced Admin, AI Associate, App Builder) and AI-focused Salesforce delivery experience preferred.
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