Job overview
We are recruiting for a Digital Server & Storage Specialist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The post-holder will ensure that the Trust’s computer systems provide a continuous service to all departments within the Trust and associated stakeholder businesses.
The post-holder will ensure that the Trust’s servers are protected at all times by ensuring that Disaster Recovery plans are in place and regular tests are scheduled, and that backup and virus protection software is fully functional and up-to-date.
The post-holder will ensure that the server infrastructure is efficiently integrated into the Trust’s overall IT infrastructure through a thorough understanding of the latest network and hardware developments.
The post-holder will be a prime technical resource available within the department and as such will have, or will develop, technical excellence in key areas, and be able to provide specialist advice and expertise.
This role requires a high level of technical competence, excellent analytical skills, an ability to convey complex technical ideas to other Trust staff and management, an ability to organise complex plans and execute them and an ability to work unsupervised without reference to a manager.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Ensure that the Trust’s population of Microsoft, Linux and Nutanix Servers are operating at peak efficiency and providing a continuous 24 hour service to user departments within the Trust and to all other relevant stakeholders. This will include but is not limited to:
Apply the necessary skills, knowledge and experience of the Linux and Microsoft operating systems and the Trust’s diverse hardware assets to ensure that any issues arising from these operating systems can be resolved quickly to minimise any disruption to services to user departments.
Make technical operational decisions without supervision, having the freedom to act independently using knowledge, skill and experience of a senior IT specialist within the Trust; adhere to Trust policies and procedures.
Provide technical advice as required on server hardware and software and communicate this clearly and concisely.
Provide comprehensive technical application support to those user departments whose databases or files are held on the Trust servers but not covered by third party support contracts.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* Masters or equivalent qualification in Computer Science, Information Technology, or a related field, or equivalent experience.
* Relevant technical certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Server+, VMware Certified Professional) are desirable. or equivalent experience.
Desirable criteria
* ITIL V4 Foundation
Previous Experience
Essential criteria
* At least 5 years of relevant experience in similar roles.
* Extensive experience managing server infrastructure in a complex, high-availability environment.
* Experience working with virtualization technologies such as VMware or Hyper-V.
* Strong experience in server hardware maintenance, including upgrades and component replacements.
Desirable criteria
* IT experience gained in Acute healthcare setting
Skills
Essential criteria
* Ability to manage competing priorities and work effectively under pressure.
* Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
* Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
* Use technology and tools effectively in managing infrastructure and operations areas
Knowledge
Essential criteria
* Excellent technical knowledge of server operating systems (Windows Server, Linux) and virtualization platforms.
* Strong understanding of networking principles, including TCP/IP, DNS, and DHCP, as they relate to server management.
* In-depth knowledge of server security, patch management, and antivirus protection.
* Up-to-date knowledge of industry trends, server technologies, and best practices for server management in healthcare settings
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day