Lead Fire and Security Service Co-Ordinator – Southend-on-Sea - £32,000
My client is a well-established and reputable fire & security service provider covering London and the home counties. They are seeking a lead service co-ordinator to join their team.
Salary Package:
* £28,500 - £32,000
* Monday to Friday, 8am – 5pm
* 20 Days Plus Bank Holidays, Birthday Off (1 additional day per year of service)
* Onsite parking
Duties:
* Leading and overseeing coordinators
* Carrying out duties of Service Coordinator when required
* Organising & scheduling the field engineers daily
* Answering emails & phone calls from customers and colleagues
* Providing regular reports and attending client meetings
* Ensuring job reports from field engineers are accurate and checked with attention to detail
* Handling escalations related to the service department
* Conducting return-to-work meetings, probation reviews, and development reviews with the service manager
* Collaborating with the operations team
* Working closely with service managers to ensure high customer service standards
* Assisting with recruitment, including CV reviews and interviews
* Providing cover for colleagues in the operations department when needed
Person Specification:
* Excellent organisational skills
* Strong communication skills, both oral and written
* Team player with flexibility across work areas
* Good problem-solving skills
Preferred Experience:
* Experience in a Fire & Security company or within the FM sector
Contact:
Georgie Thain
020 7932 2800
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