Job Description
Job Description: We are seeking a skilled WaaS Engineer with deep expertise in Citrix technologies to join our End-User Computing team. In this role, you will design, implement, optimise, and support our Workplace-as-a-Service (WaaS) platform—enabling secure, reliable, and scalable virtual desktop and application delivery to users worldwide. The ideal candidate has hands-on experience with Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and related technologies, as well as a strong understanding of Microsoft infrastructure and automation practices.
Primary Responsibilities
* Design, deploy, and maintain Citrix-based WaaS solutions, including Citrix Virtual Apps and Desktops, Citrix Cloud, Citrix Gateway, and Citrix StoreFront.
* Manage and optimise user environments, profiles, and policies to ensure a seamless digital workspace experience.
* Integrate WaaS solutions with supporting technologies such as Active Directory, Azure, FSLogix, Intune, and Microsoft 365.
* Monitor performance and proactively identify and resolve infrastructure issues using Citrix Director, Citrix Analytics, and other monitoring tools.
* Collaborate with network, security, and cloud engineering teams to ensure WaaS platform performance, scalability, and compliance.
* Automate provisioning, configuration, and scaling tasks using PowerShell, Terraform, or similar tools.
* Support migrations from on-premises Citrix deployments to Citrix Cloud and hybrid environments.
* Document configurations, processes, and standard operating procedures.
* Stay current with Citrix roadmap updates, best practices, and industry trends to recommend continuous improvements.
Desirable Skills
* 3–5+ years of experience in Citrix engineering and administration
* Strong knowledge of Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, Citrix ADC (NetScaler), and Citrix Workspace Environment Management (WEM)
* Experience with Active Directory, Group Policy, Azure Virtual Desktop (AVD), and Windows 10/11 multi‑session
* Familiarity with FSLogix profile containers and user data management
* Proficiency with PowerShell scripting and automation
* Experience troubleshooting complex end‑user computing environments
* Citrix certifications (e.g., CCA‑V, CCP‑V, CCE‑V)
* Experience with Microsoft Endpoint Manager (Intune), Azure, and M365 integration
* Knowledge of VDI performance monitoring and capacity planning tools
* Exposure to Zero Trust, security hardening, and multi‑factor authentication in Citrix environments
* Familiarity with ITIL processes and change management practices
About You
* UK national
* Security cleared to SC
* Confident in delivering high level updates, issues, and risk via conference calls (both internal and external to DXC)
* Experience collaborating with 3rd party vendors and customers
* Natural problem solver
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