Salary: £35,000 - 40,000 per year Requirements: At least 2 years experience in a deskside support or similar role Experience at both 2nd and 3rd line support Strong technical knowledge of SCCM build systems and Intune MDM Experience managing the full device lifecycle, including build, deploy, return, and decommission A customer-focused approach with excellent interpersonal skills Strong troubleshooting and problem-solving abilities in complex environments Clear communication skills with the ability to explain technical concepts to non-technical users Familiarity with ITIL processes and working within structured IT environments A proactive, organised, and resilient mindset with the ability to manage multiple priorities Responsibilities: Deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently Take ownership of end user device lifecycle management to ensure reliable and secure technology for colleagues Provide hands-on hardware, software, and infrastructure support to end users on site in Leeds Manage and resolve support tickets in line with defined KPIs Provide deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Support major incident management and disaster recovery activity Maintain and contribute to the knowledge management database Manage device lifecycle processes including builds, deployments, recovery, and decommissioning Configure and provision hardware and software using SCCM and Intune Support ITIL-aligned processes including Incident, Problem, Change, and Asset Management Collaborate with internal teams, service providers, and stakeholders Contribute to continuous service improvement initiatives Technologies: Hardware Support ITIL More: We are a well-established organisation with a strong reputation for innovation within the financial services industry. We are committed to investing in our people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers. This is a fully on-site role based in Leeds within our End User Computing Team, where you will work in a professional and collaborative environment. We offer a competitive salary of up to £40,000, 26 days annual leave plus a wellbeing day, volunteer day, bank holidays, and the option to buy up to 5 extra days leave, along with a comprehensive benefits package and strong stability and growth opportunities. last updated 24 week of 2026