Job Description
Job Title: Microsoft_M365 Copilot SME
Location: Sheffield/Hybrid (3 days per week on site)
Contract: 12 months
Rate: £558 per day inside ir35
Role Description:
Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities:
* Incident & Problem Management:
* Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
* Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
* Observability and Monitoring:
* Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
Required Skills:
* 5-8+ years in Microsoft 365 support at enterprise scale.
* Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
* Experience working within regulated environments and producing audit-ready artifacts.
Preferred:
1. Exposure to large scale Copilot deployments (free/M3...