Senior Operations Manager, Customer Fulfilment
Job ID: 10375970 | Amazon UK Services Ltd.
Our operations help everything to come together at Amazon. As the Site Leader/Senior Operations Manager in a fast‑paced and challenging environment, you’ll be the person who knows your area of the business inside out. You’ll own the operational metrics and set the strategy for your area of the business to deliver for our customers and ultimately grow our operations. You’ll also develop a large team and coach and mentor team leaders.
Key Job Responsibilities
* Monitor operational metrics and business performance
* Contribute to planning the operational budget, considering everything from financial and labour planning
* Protect high standards of operational Health and Safety
* Strategic planning for the next three, six and twelve months, with a particular focus on peak‑season planning
* Be accountable for operational leadership by measuring performance, offering feedback, and providing development support
A day in the life
You’ll be based at one of our operational sites / you’ll split your time across a number of our operational sites. Spending lots of time on site will help you develop your team and collaborate on operational planning. This role has two sides. You’ll manage and motivate a team of leaders. At the same time, you’ll focus on long‑term objectives. This includes creating contingency plans to keep operations running and mitigate against disruptions and driving initiatives that boost quality, safety and productivity. You’ll be a source of accountability and a business‑wide champion of best practice.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast‑paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
Basic Qualifications
* Bachelor's degree or equivalent
* Experience in Engineering, Operations, Business Administration, or a related field
* Relevant experience of working within a complex stakeholder structure
* Advanced proficiency in verbal and written English and upper intermediate proficiency in the local language
Preferred Qualifications
* Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
* A bachelor’s, advanced or master’s degree in engineering, supply chain, logistics, or manufacturing
* Experience in managing third‑party relationships
* Experience of applying Lean, Six Sigma, and Kaizen methodologies
Equal Opportunity Statement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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