Summary
As the first point of contact for our visitors, you’ll provide a warm, friendly welcome, give information about Uppark House & Garden and what it has to offer based on visitor needs and interests, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour
Contract/duration: Fixed term contract until 30-Sep-26, with the possibility of extension
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible.
The role includes weekends and Bank Holidays but does not require evening or split shifts. Uppark operates on a seasonal basis, opening to the public from 1 March to 30 September. During this period, we welcome visitors four days a week - Monday, Tuesday, Wednesday and Sunday.
Further details can be discussed at interview.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a small, friendly team dedicated to creating memorable experiences for every visitor. And it’s an exciting time to join us at Uppark as we reopen with a new way to visit the house and free access to the gardens, so there will be plenty to be involved in and to share with visitors.
We believe in the power of a warm welcome. Whether it’s offering helpful information, or simply being present, your contribution helps ensure that every visitor leaves with a smile – and a desire to return to this very special place.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places