Job Title: Project Coordinator
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approx. EUR 36m in 2023. Greenview Group aims for significant growth, targeting EUR 100m in revenue, operating from offices in Belfast, Northern Ireland, and London, UK.
Role Overview
The Project Coordinator is a key team member supporting HVAC Capital Works projects in Northern Ireland, based in our Mallusk office. The role involves multitasking to ensure effective and timely project execution.
Summary of Duties
1. Coordinate site construction projects for effective and on-time completion.
2. Manage scheduling of engineer diaries for optimal coverage.
3. Handle incoming calls and record/manage communications efficiently.
4. Support clients via telephone and email.
5. Log and assign response maintenance calls promptly.
6. Process operatives' paperwork and close calls for payment processing.
7. Respond within agreed timeframes to meet service levels and contract terms.
8. Meet targeted KPIs related to contract requirements.
9. Support cross-training of team members to ensure coverage during absences.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues promptly to line managers or clients.
13. Undertake additional duties as required by management.
14. Ensure compliance with policies and procedures.
15. Assist with applications and certificates from authorities/clients.
16. Work safely and diligently, adhering to health and safety standards.
17. Schedule daily runs for multiple operatives and organize materials, liaising with suppliers and subcontractors.
18. Maintain professionalism and confidentiality at all times.
19. Calculate engineer performance and bonuses.
Person Specification
* At least 1 year of office experience.
* Minimum of 5 GCSEs including English and Maths.
* Proficiency in Microsoft Office.
* Proactive with the ability to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Team player with adaptability and a positive attitude.
* Trustworthy and approachable, leading by example.
* Ability to multitask and handle a high volume of calls.
Additional Information
Greenview Gas is an equal opportunities employer offering competitive salaries and opportunities for skill development in a secure environment.
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