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Welsh Speaking Customer Service Advisor, Wrexham
Client: NEC Software Solutions
Location: Wrexham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 4ca37d88170b
Job Views: 42
Posted: 27.06.2025
Expiry Date: 11.08.2025
Job Description
Company Description
Come join us and make a difference in the world! Discover more at www.necsws.com
Location: Wrexham, UK
Full time 37.5 hours a week
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.
Our core function is to verify and resolve grant applications against set criteria.
We help customers over the phone, online, and by email.
The Role
We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
Process emergency payments and individual assistance grant applications.
Manage and process data in a fast-paced office environment.
Liaise with applicants to process information into the DAF solution.
Undertake eligibility checks with the applicant, seeking information directly from the applicant, utilizing additional sources for confirmation.
Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls, in both English and Welsh.
Work as part of the team in achieving targets set by the Service Manager.
Deal with incoming and outgoing correspondence relating to Local Welfare Provision by telephone, email, or letter.
Respond to inquiries from clients, citizens, and internal colleagues professionally.
Act as a key deliverer of the DAF contract.
Qualifications
Welsh Language speaker - Conversational level.
Additional Information
We offer an excellent benefits package, including an above-average pension scheme, private medical cover, 25 days paid holiday, life assurance, a pension plan with up to 8.5% employer contributions, flexible benefits, and free access to LinkedIn Learning.
Candidates must demonstrate a pre-existing right to work and travel within the UK. Evidence will be required.
All offers are subject to vetting, references, and health checks. A DBS check may also be required depending on the role.
NEC Software Solutions is an equal opportunities employer. We are committed to an inclusive recruitment process and welcome applications from all communities. Reasonable adjustments are available upon request.
Who We Are
Part of NEC Corporation, our software supports emergency dispatch, healthcare, transportation, and more, making a difference in public services worldwide. Join us to help push the boundaries of technology and support communities around the globe.
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