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Welsh speaking customer service advisor

Wrexham
NEC Software Solutions
Customer service advisor
Posted: 17 July
Offer description

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Welsh Speaking Customer Service Advisor, Wrexham

Client: NEC Software Solutions

Location: Wrexham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4ca37d88170b

Job Views: 42

Posted: 27.06.2025

Expiry Date: 11.08.2025


Job Description

Company Description

Come join us and make a difference in the world! Discover more at www.necsws.com

Location: Wrexham, UK

Full time 37.5 hours a week

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.

The DAF team awards clients with cash, grants, and white goods to individuals experiencing financial hardship.

Our core function is to verify and resolve grant applications against set criteria.

We help customers over the phone, online, and by email.


The Role

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone, and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

Process emergency payments and individual assistance grant applications.

Manage and process data in a fast-paced office environment.

Liaise with applicants to process information into the DAF solution.

Undertake eligibility checks with the applicant, seeking information directly from the applicant, utilizing additional sources for confirmation.

Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.

Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls, in both English and Welsh.

Work as part of the team in achieving targets set by the Service Manager.

Deal with incoming and outgoing correspondence relating to Local Welfare Provision by telephone, email, or letter.

Respond to inquiries from clients, citizens, and internal colleagues professionally.

Act as a key deliverer of the DAF contract.


Qualifications

Welsh Language speaker - Conversational level.


Additional Information

We offer an excellent benefits package, including an above-average pension scheme, private medical cover, 25 days paid holiday, life assurance, a pension plan with up to 8.5% employer contributions, flexible benefits, and free access to LinkedIn Learning.

Candidates must demonstrate a pre-existing right to work and travel within the UK. Evidence will be required.

All offers are subject to vetting, references, and health checks. A DBS check may also be required depending on the role.

NEC Software Solutions is an equal opportunities employer. We are committed to an inclusive recruitment process and welcome applications from all communities. Reasonable adjustments are available upon request.


Who We Are

Part of NEC Corporation, our software supports emergency dispatch, healthcare, transportation, and more, making a difference in public services worldwide. Join us to help push the boundaries of technology and support communities around the globe.

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