Service Delivery Engineer
About Servicom (High Tech) Ltd:
Servicom (High Tech) Ltd provide specialist communications equipment and services to a wide range of sectors including construction, events, manufacturing, and logistics. With a strong focus on operational excellence and service delivery, we operate in a regulated environment where data protection, health & safety, and radio licensing compliance are business-critical.
Role Overview:
Working within the Operations Team and reporting to the Operations Manager, a Service Delivery Engineer is a key position within the Company. The successful candidate will be delivering engineering services to our varied clientele. Configuring radio devices, installing radio systems and radio infrastructure, as well as completing component level repairs are many of the day to day functions of this role.
Servicom are proud to be ISO 9001:2015 accredited. As such, we have processes in place to ensure that a high quality standard is achieved with consistent results. The ideal candidate will be able to follow the processes in place and will in time be able to offer suggestions on how processes can become more efficient. We are a business that drives continual improvement; therefore we welcome opinions from all colleagues within the team.
Key Responsibilities:
· Configuring radio units using programming software
· Handling support queries for existing customers
· Completing handset repairs, including soldering and repairs down to component level
· Ensuring that clientele records are updated
· Completing external site/field visits
· Completing installations to a high standard
· Completing RF Surveys and preventative maintenance inspections of radio infrastructure
Required Skills and Experience:
· Exceptional attention to detail
· A team player who strives to improve and develop themselves
· Show aspiration to progress within the role
· Passion for wanting to learn and own work entirely
· A quality over quantity mindset, driving consistent results
· Strong communication and customer service skills
· Commercially aware
· Dependability and ownership
· 1-2 years' experience in a service delivery environment/role, including field-based visits
What We Offer:
· Competitive salary and benefits, with a clear progression framework, adding transparency to your career path
· The opportunity to progress and take on greater responsibility, as you develop within the role
· A fantastic working culture with a great team to support your development
Hours: 08:45-17:00 Mon-Thu, 08:45-16:00 Fri
Holiday: 23 days plus statutory bank holidays
Probation period: 6 months with an option to extend, based on performance
Salary expectations: £27k-£38K commensurate with experience
Location: Redditch, B98
Start date: Immediate, however willing to wait for required notice period
Job Types: Full-time, Permanent
Pay: £27,000.00-£38,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Referral programme
Application question(s):
* During your application, please confirm a date and time where you are available for a Microsoft Teams interview. Please offer a time within our working hours.
Work Location: In person