Overview
The Head of Design role is responsible for leading and managing the end-to-end design process for both own brands and brand partners within SSP. The role ensures design intent, standards, and operational needs are met while delivering cost-appropriate solutions that align with business cases.
Responsibilities
* Create and maintain design standards and libraries, coordinating approvals across stakeholders and ensuring design guidelines are readily available for PMs to deliver projects according to Airtable dates.
* Record all design stages (SD, DD) approvals through Airtable Project Governance System.
* Ensure that all documentation prepared by external parties is of a high standard and meets the requirements of the Construction team.
* Develop design intent and vision and support the PM throughout the construction process.
* Design to cost — ensure designs are cost appropriate and that projects can be delivered within the parameters of the business case; suggest value engineering opportunities to control/manage costs within budget.
* Ensure that all interested parties have input to design and layout requirements, specifically NPD, Kitchen layout and equipment, and operational layout.
* Coordinate the sign-off for operational aspects of the designs with Operations, NPD, Equipment Manager, QS, Engineering, PM, and work with Maintenance Team to ensure that all design and equipment are maintainable.
* Work closely with external Bar and Kitchen Consultants to achieve operational excellence and the correct equipment.
* Coordinate and minute formal sign-off of final plans and layouts by all interested parties.
* Instruct external architects and designers as necessary and continually review workload and performance.
* When external architects are required, ensure alignment with SSP standards to achieve “right first time” schemes aligned with SSP standards.
* Role model design innovation through technology, CSR and construction techniques to deliver new solutions that support business profitability and pipeline growth.
* Brand Partners: Coordinate with Brand Partners in-house and external design teams and architects to ensure all design-related material and plans are delivered in a timely manner to the SSP projects team; ensure schemes are prepared in keeping with concepts and brand standards are adhered to.
* Work closely with Partners to maintain a pipeline of refresh proposals so SSP units reflect the demands of the brands represented.
* Create Standards: Use blueprint templates for Franchise & Own Brands across coffee, bakery, casual dining and retail; scope includes from feasibility layout to construction stage including kitchen/equipment layouts, working with the Group Food & Beverage Director, materials, specifications.
* Create and maintain Architectural Design standards library to ensure a standardized approach.
* Develop and use our OneDrive online portal for storing all standards, unit drawings and communication of this information to internal and external parties.
* Develop and report standard SLAs to track and manage quality, time and feedback for output.
* Construction Stage: GIC2 schemes — Review all scheme designs for Capital approval to ensure alignment with design/blueprint standards and principles; support value engineering as required to deliver budget constraints; identify any format exceptions on schemes and validate due to technical/menu reasons or seek to improve layouts and drive compliance.
* Processes: Accountable for ensuring operations, H&S and brand sign-off on Own-Brand units and SSP-led design franchise units; support the Group Investment Committee with project layout reviews ensuring compliance to design standards, identifying any exceptions.
Key Working Relationships
* SSP Property / Maintenance / Capital Project Teams (UK&I)
* Concept, Franchise & Commercial Teams (UK&I)
* External suppliers
* SSP Operations (UK&I)
Qualifications
* Strong leadership skills to manage complex cross-functional stakeholders.
* Degree qualification, minimum 7 years' experience.
* System skills — demonstrates excellence in AutoCAD, SketchUp drawing software to create drawings/renders.
* Demonstrate skills in setting up and managing standard project/drawing libraries/standards.
* Excellent interpersonal, influencing and client relation skills; inquisitive in nature.
SSP is proud to be an equal opportunities employer. We are committed to recruiting and retaining the most talented individuals from a range of backgrounds, skills, and perspectives. #LI-HH1
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