Head of Operations - Repairs & DLO
Location: East London
Rate: £700 per day (Inside IR35 - Umbrella)
Contract: 3-month rolling
The Opportunity
We're working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function.
This is a high-impact, hands-on leadership role. You'll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams.
The Role
Act as a senior operational lead across the DLO and repairs service
Provide direct support and oversight to frontline management and trade teams
Take control of casework, escalations, and service issues
Drive improvements in productivity, proactivity, and workforce performance
Strengthen health & safety compliance and culture
Embed better use of systems, processes, and operational controls
Tackle behavioural and performance challenges with confidence
Be a visible presence on the ground - credible with operatives and managers alike
About You
Proven track record leading repairs / DLO operations in a housing environment
Background in the trades or someone who has come up through operational delivery
Strong track record of stabilising underperforming services
Comfortable managing complex, high-pressure operational environments
Confident challenging poor performance and driving accountability
Hands-on, pragmatic, and able to build trust quickly with frontline teams