Job Title: Freight Forwarder
Location: Heathrow
Department: Freight Forwarding Operations
Job Type: Full-Time
Role Purpose
To provide end-to-end freight forwarding services (Air, Sea, Road), ensuring excellent customer service through timely clearances, quotations, shipments, invoicing, and related activities.
Key Responsibilities
* Handle full-cycle freight operations (import/export).
* Ensure timely job costing, invoicing, customs entries, and milestone updates.
* Deliver high-quality customer service and resolve queries promptly.
* Work closely with internal teams, customers, and suppliers.
* Use CargoWise and MS Office tools.
* Support monthly compliance and reporting tasks.
* Maintain cost control and assist in rate reviews.
* Participate in customer reviews and development.
* Support QA processes and team collaboration.
* Follow SOPs, KPIs, and company policies.
About You
Essential:
1. GCSE/O-Level education or equivalent.
2. Proven customer service and freight forwarding experience.
3. Strong understanding of international transport (Air, Sea, Road).