Overview
An exciting opportunity has arisen to join our Workforce Management Team as a Real Time Resource Planning Analyst. The position will play a vital role in the day-to-day flow of work across the service, ensuring the right work is allocated to the right people in line with service priorities, supporting forecasts and plans for the NHS Retirement Services to be achieved. A key challenge over the coming years is ensuring that plans and modelling are aligned to the NHSBSA's digital agenda, encompass all legislative changes, and that opportunities this provides are understood and maximised so that plans reflect the evolving nature of our services.
At NHS Business Services Authority (NHSBSA), we manage the NHS Pension scheme, process prescription payments and more. Our services are used by NHS organisations, contractors and the public. We design our services around customer needs and place people at the heart of our organisation. We offer a flexible, inclusive workplace and are committed to wellbeing and development. We are one of the UK’s Best Big Companies to work for and support a hybrid working model and flexible patterns where possible.
Responsibilities
* Work with the Forecasting, Planning and Workflow Managers to ensure the seamless day-to-day allocation of work, ensuring the right work is allocated to the right people at the right time to meet business requirements and maximise available resource.
* Provide required reports to Operational areas and Forecasting, Planning and Workflow Managers in a timely manner, ensuring accuracy.
* Provide real-time progress reporting for operations to aid proactive management and perform analysis to support service improvements.
* Support the NHS Retirement Services to ensure the best service for customers by contributing to planning and forecasting activities and alignment with strategic priorities.
Qualifications
* Experience in a similar role within Forecasting and Planning is desirable but not essential.
* Experience with a Managed Service environment is desirable.
* The post-holder should be naturally curious, seeking improvements and new opportunities around processes and technology while balancing the need to meet tight deadlines.
What we offer
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (options such as compressed hours) and flexi time
* Hybrid working model (largely remote at present)
* Career development
* Active wellbeing and inclusion networks
* Excellent pension
* NHS Car lease scheme
* Access to a wide range of benefits and high street discounts
Application
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.
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