Job Description
Job Description Sales RepresentativeShortlisting for candidates will start on the 08.09.25Main Duties and Responsibilities:Learn and maintain in-depth knowledge of our customers, products/services, competitionResponsibility for trade counter sales always providing excellent customer service, dealing with customers in a courteous, professional and knowledgeable waySupporting general customer enquiries relating to trade, B2B and B2C, Internet, Telesales and CASH sales - Taking orders over the phone and in person at the trade counter, entering onto the sales order system, picking, delivery noting, invoicing where necessaryDealing with customers/clients inquires, complaints, disputes over the telephoneSupporting the sales team in collection customer feedback/reviews TrustpilotTaking Cash, Credit/Debit Card and BACs payments from business and personal customersSupport sales team with contacting suppliers/couriers regarding missing/late deliveriesSupporting to sales team where necessary to improve sales trade conferences/meetingsAssisting with stock control/audits, quality and general inbound/outbound logistics where necessary supporting the warehouse, receiving sales orders, preparing sales orders and relocating products in the warehouse/trade showroomSupporting sales and warehouse team with in-bound stock when overseas stock is imported (manual handling training will be offered)Organising stock, maintaining goods in/returns system where necessary in order to fulfil new and existing sales orders with least amount of to follow orders as possibleEnsuring trade counter and warehouse is clean and tidy, abiding with H&S regulationsUpdating internal systems and databases where necessaryAny ad hoc duties directed by the finance and the sales teamOther ad hoc duties necessary to support the admin & office team general filing/record keeping/ ITJob Overview, Skills and Experiences Required:Able to work under instruction, independently and as part of a teamTrustworthy, reliable and good attention to detailSound decision-making skills and the ability to plan and prioritiseAttention to detail and computer literacy Sage 50, Outlook, MS Word, Ms ExcelAbility to deal with customers over the phone professionallyPossess the physical ability to lift and move moderately heavy itemsManual handling, working from heights and working with ladders experience (training will be provided)Ability to work within a warehouse and logistics environmentComputer-Aided Design (CAD) knowledge would be helpfulWorking Hours Monday - Friday - 8:30am 5:00pmWork Arrangement: This is a fully on-site role attendance at the workplace is required every day. Remote work or work-from-home is not available for this position.Company benefits:25 Days HolidayCompany PensionFree tea & coffee providedCommitment to CPD and growth in an expanding companyTPBN1_UKTJ